frequently asked questions
- what's a VPN?
- what threats does the hq network VPN protect me against?
- will i see any ads?
- will i save on data?
- how long does it take to setup?
- what devices are supported?
protection and security
- why isn't https:// enough?
- how does blocking ads increase your safety?
- what counts as “sketchy” wifi?
- should i use this while traveling?
- can public wifi be monitored?
- what is net neutrality?
technology and privacy
- what technology does the VPN use?
- couldn't i just run a VPN myself?
- what are the risks of using a VPN?
account and billing
- what is early access?
- what is an account ID?
- what is a user? additional users?
- what are connections? devices?
- how does billing work?
- i lost my account id. can you help?