frequently asked questions
What is net neutrality?
Net neutrality calls for fair and equal access to any site on the internet.
What threats does HQ VPN protect me against?
HQ VPN protects you against ads, trackers, and malware.
What counts as “sketchy” wifi?
Public or open wifi, even with a password can be monitored.
Should I use this while traveling?
Yes, a VPN works well while traveling or using any untrusted wifi like a coffee shop, hotel, or airport.
Why doesn't my account need a password?
Passwords are great, if they haven't been lost or hacked. We use your email to verify your ID.
How many connections can I have on HQ VPN?
You can have up to 5 connections.
How does billing work?
Your HQ account is free. You can get a monthly, 3 month, or annual subscription to HQ VPN.
Can public wifi be monitored?
Yes, most public wifi can be monitored.
How long does it take to setup?
Getting connected to HQ VPN takes less than 5 minutes.
Will I see any ads?
Our focus is on blocking intrusive ads and trackers.
What devices are supported on HQ VPN?
HQ VPN is available on iPhone, iPad, and Mac, support for additional platforms coming soon.
What counts as a user?
You can have up to 5 simultaneous connections on the VPN.
What is an invite?
Be the first to check out hq.network with early access.
Will I save on data?
Blocking ads and trackers often saves data. Some websites waste 30% or more downloading ads and trackers.
How do I remove HQ VPN?
How does blocking ads increase your safety?
Ads are more than passive billboards these days. They can track you and leave you vulnerable to phishing.
I am having trouble accessing a certain website from the VPN. help?
Try pausing HQ VPN. Contact us if you'd like to manage your own blocklist to permanently unblock sites you visit.
How do VPNs work?
HQ VPN is a virtual private network (VPN). When you set up your iPhone, iPad, or Mac to connect to the internet through HQ VPN, all of your internet traffic is encrypted and routed through our servers where we block ads, trackers, and malware before it loads on your device.
What technology does HQ use?
HQ VPN uses HashiCorp for our public key and encryption infrastructure and the latest encryption and VPN formats.
What are the risks of using a VPN?
You need to trust your VPN. Find out how you can trust HQ VPN.
Why isn't https:// enough?
https:// encrypts the page, not the address or your return address.
Couldn't I just run a VPN myself?
Maintaining a secure VPN can be a lot of work.