frequently asked questions

How long does it take to setup?

Getting connected to HQ VPN takes less than 5 minutes.

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What threats does HQ VPN protect me against?

HQ VPN protects you against ads, trackers, and malware.

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How does billing work?

Your HQ account is free. You can get a monthly, 3 month, or annual subscription to HQ VPN.

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What technology does HQ use?

HQ VPN uses HashiCorp for our public key and encryption infrastructure and the latest encryption and VPN formats.

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Can public wifi be monitored?

Yes, most public wifi can be monitored.

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How many connections can I have on HQ VPN?

You can have up to 5 connections.

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Will I see any ads?

Our focus is on blocking intrusive ads and trackers.

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Why isn't https:// enough?

https:// encrypts the page, not the address or your return address.

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What devices are supported on HQ VPN?

HQ VPN is available on iPhone, iPad, and Mac, support for additional platforms coming soon.

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How does blocking ads increase your safety?

Ads are more than passive billboards these days. They can track you and leave you vulnerable to phishing.

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What is net neutrality?

Net neutrality calls for fair and equal access to any site on the internet.

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Why doesn't my account need a password?

Passwords are great, if they haven't been lost or hacked. We use your email to verify your ID.

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What counts as a user?

You can have up to 5 simultaneous connections on the VPN.

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What counts as “sketchy” wifi?

Public or open wifi, even with a password can be monitored.

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Couldn't I just run a VPN myself?

Maintaining a secure VPN can be a lot of work.

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How do I remove HQ VPN?

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Will I save on data?

Blocking ads and trackers often saves data. Some websites waste 30% or more downloading ads and trackers.

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What is an invite?

Be the first to check out hq.network with early access.

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Should I use this while traveling?

Yes, a VPN works well while traveling or using any untrusted wifi like a coffee shop, hotel, or airport.

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I am having trouble accessing a certain website from the VPN. help?

Try pausing HQ VPN. Contact us if you'd like to manage your own blocklist to permanently unblock sites you visit.

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How do VPNs work?

HQ VPN is a virtual private network (VPN). When you set up your iPhone, iPad, or Mac to connect to the internet through HQ VPN, all of your internet traffic is encrypted and routed through our servers where we block ads, trackers, and malware before it loads on your device.

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What are the risks of using a VPN?

You need to trust your VPN. Find out how you can trust HQ VPN.

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