frequently asked questions

account

How do I keep my account secure?

We offer two factor authentication, among other best practices in password security.

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How does billing work?

Your HQ account is free. You can get a monthly or annual subscription to HQ VPN.

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How do I remove HQ VPN?

Removing the VPN is easy, simply delete the profile from Settings, done!

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How long does it take to get set up?

Getting set up with HQ VPN takes around 15 minutes or less. Plus, you can set up a call and we can walk you through the process to make it even easier.

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Couldn't I just run a VPN myself?

Maintaining a secure VPN can be a lot of work.

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What is early access?

Be the first to check out new features of hq.network with early access.

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What devices are supported?

HQ VPN is available on iPhone, iPad, and Mac, with early access for Android, Windows, and Linux

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I can't access a website. Help?

Try pausing HQ VPN. Contact us if you'd like to manage your own blocklist to permanently unblock sites you visit.

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How many connections do I get?

You can have up to 5 connections on a Standard Plan. Trial accounts have one connection.

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Will I save on data?

Blocking ads and trackers often saves data. Some websites waste 30% or more downloading ads and trackers.

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security

Help! My Security Checkup shows my email has been breached.

If your data has been leaked by malicious hackers, here are a few things you can do to protect yourself.

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Can public WiFi be monitored?

Yes, most public WiFi can be monitored by malicious hackers or the person supplying network access.

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Why isn't https:// enough?

https:// encrypts the page, not the address or your return address.

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Should I use this while traveling?

Yes, a VPN works well while traveling or using any untrusted WiFi like a coffee shop, hotel, or airport.

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What is net neutrality?

Net neutrality calls for fair and equal access to any site on the internet.

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What threats am I protected against on HQ VPN?

HQ VPN protects you against ads, trackers, and malware.

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How does blocking ads increase safety?

Ads are more than passive billboards these days. They can track you and leave you vulnerable to phishing.

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What technology does HQ use?

HQ VPN uses HashiCorp for our public key and encryption infrastructure and the latest encryption and VPN formats.

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What are the risks of using a VPN?

You need to trust your VPN. Find out how you can trust HQ VPN.

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What counts as “sketchy” WiFi?

Public or open WiFi, even with a password can be monitored.

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How do VPNs work?

HQ VPN is a virtual private network (VPN). Watch a video to see how it works.

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What is neagent and why does it need my password?

neagent is a Network Extension Agent. It is responsible for looking up your password from your keychain to establish a VPN connection. It is ok to provide your password if you have a HQ VPN connection installed.

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