frequently asked questions
How do I keep my account secure?
We offer two factor authentication, among other best practices in password security.
How does billing work?
Your HQ account is free. You can get a monthly or annual subscription to HQ VPN.
How do I remove HQ VPN?
Removing the VPN is easy, simply delete the profile from Settings, done!
How long does it take to get set up?
Getting set up with HQ VPN takes around 15 minutes or less. Plus, you can set up a call and we can walk you through the process to make it even easier.
Couldn't I just run a VPN myself?
Maintaining a secure VPN can be a lot of work.
What is early access?
Be the first to check out new features of hq.network with early access.
What devices are supported?
HQ VPN is available on iPhone, iPad, and Mac, with early access for Android, Windows, and Linux
I can't access a website. Help?
Try pausing HQ VPN. Contact us if you'd like to manage your own blocklist to permanently unblock sites you visit.
How many connections do I get?
You can have up to 5 connections on a Standard Plan. Trial accounts have one connection.
Will I save on data?
Blocking ads and trackers often saves data. Some websites waste 30% or more downloading ads and trackers.
Help! My Security Checkup shows my email has been breached.
If your data has been leaked by malicious hackers, here are a few things you can do to protect yourself.
Can public WiFi be monitored?
Yes, most public WiFi can be monitored by malicious hackers or the person supplying network access.
Why isn't https:// enough?
https:// encrypts the page, not the address or your return address.
Should I use this while traveling?
Yes, a VPN works well while traveling or using any untrusted WiFi like a coffee shop, hotel, or airport.
What is net neutrality?
Net neutrality calls for fair and equal access to any site on the internet.
What threats am I protected against on HQ VPN?
HQ VPN protects you against ads, trackers, and malware.
How does blocking ads increase safety?
Ads are more than passive billboards these days. They can track you and leave you vulnerable to phishing.
What technology does HQ use?
HQ VPN uses HashiCorp for our public key and encryption infrastructure and the latest encryption and VPN formats.
What are the risks of using a VPN?
You need to trust your VPN. Find out how you can trust HQ VPN.
What counts as “sketchy” WiFi?
Public or open WiFi, even with a password can be monitored.
How do VPNs work?
HQ VPN is a virtual private network (VPN). Watch a video to see how it works.
What is neagent and why does it need my password?
neagent is a Network Extension Agent. It is responsible for looking up your password from your keychain to establish a VPN connection. It is ok to provide your password if you have a HQ VPN connection installed.