⬸ more questions

I can't access a website. Help?

Try pausing HQ VPN. Contact us if you'd like to manage your own blocklist to permanently unblock sites you visit.

Because HQ VPN blocks certain domains that are mostly used for tracking, some websites will not load as expected. For example, ads.twitter.com is the URL used for both tracking users AND for accessing the admin panel for running Twitter ads.

If you need to access a website without HQ VPN, you can toggle it off temporarily from Settings > VPN (iOS) or from Settings > Network (Mac).

NOTE: If you downloaded a profile "connect on demand" selected, you will need to turn that off. Otherwise, your device will keep auto-reconnecting. To turn off connect on demand, log in to your account at accounts.hq.network, edit the connection, uncheck connect on demand, and reinstall. This will make the VPN slider toggle in Settings work as expected, but you will have to manually turn on the VPN when you want to use it.

Netflix & other streaming services

At this time, most streaming services block VPNs to prevent people from accessing content that is not available to them in their region. To use these services, temporarily pause HQ VPN (see above).

See support for more information and troubleshooting

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