privacy policy

If you are reading this, you probably care about your privacy. We do too. We don't track you. We don't log VPN traffic. We only store the bare minimum for transactions.

last updated August 29, 2019

We have thought deeply about what we expect from other companies regarding privacy, and hope that you will find that our privacy policy meets your expectations.

founders@hq.network


policy notes

This privacy policy ("policy") explains how information about you is collected, used, and disclosed by your access or use of this site or through interactions with us. By visiting this site directly or through another site, you accept the terms and conditions of this policy. We are not responsible for the content or privacy practices on any website not operated by us to which this site links or that links to this site.


1. information collection on the site

tl;dr – We don't track you.

collecting information

We collect information from you in several different ways on this site, including:

information we automatically collect

We automatically collect information when you access or use the site or transact business with us, including:

page counts: We store a count of page visitors (not specifics around any one person), so that we can monitor the health and traffic of our website and to prevent fraud. We do not store your IP address.

information collected by cookies and other tracking technologies: We do not use cookies, web beacons, or other tracking technologies to collect information about you and your interaction with this site.

information collected at registration and ordering

In order to use certain features of the site, you may be asked to provide to us personal information, including but not limited to your name, billing address and/or zip code, phone number, email address, and/or payment information.

In addition, we may also ask you for your country of residence and/or your organization's country of operation, so we can comply with applicable laws and regulations. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and the sites, and for follow up to marketing information requested by you. If we encounter a problem when processing your order, your personal information may be used to contact you.

information we collect or share from other sources

credit card processing: We use Stripe for credit card payment processing. Here is their privacy policy. Stripe is a PCI-compliant, third-party payment processor. Through Stripe, we only have access to the last 4 digits of your credit card number. We do not share your email or name with Stripe.

Email us if you would prefer to pay using another method, like cryptocurrency.

transaction information: When you purchase something, we collect information about the transaction, such as what you purchased, purchase price, and the date and time of the transaction. Stripe keeps a copy of this (stored by your credit card number only) and we keep a copy for our records.


2. information use and disclosure

tl;dr – We don't log VPN traffic. We only store the bare minimum for transactions.

usage information

While using the service, we keep a record of:

  • invite/discount ID (if used)
  • date account was created
  • account ID / email
  • payment history and current status
  • payment information (if using credit card, from Stripe)

We do not log network traffic, IP addresses, requests, or DNS queries.

internal use

We use your personal information to process your order and provide you with customer service.

communications with you

If we have it, we will use your email address to communicate with you about this site and your orders. Because we need to be able to communicate with you about orders that you choose to place via credit card, you cannot opt out of receiving emails related to your orders. We may send you a service-related announcement on occasion (for example, if we must temporarily suspend our service for maintenance.)

You may submit your email address for reasons such as to sign up for our mailing list and special offers. If you submit your email address to opt in to marketing, we use it to deliver marketing information to you. We always permit you to unsubscribe or opt out of future marketing emails.

offline collection use and disclosure

We also may collect information offline. We will treat any information collected offline in a manner that is consistent with this policy. One example involves someone calling us to place an order or to ask questions. When someone calls, we will ask only for the personal information we need in order to place the order or to answer the question. When we need to store information (such as order information), we will enter it into our database.


3. external use

tl;dr – We don't sell your data.

Except as otherwise set forth below, we do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone.

We will disclose information to Stripe as it pertains to the specific function of processing credit cards. We only disclose information that is necessary to perform their service.

We may disclose personal information or financial information in response to requests from law enforcement officials conducting investigations; subpoenas; a court order; or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our terms and conditions or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use this site for illegal reasons or to commit fraud. We do not store logs of network traffic.

We will not sell (or trade or rent) personally identifiable information to other companies as part of our regular course of business. However, it's possible that we might acquire or merge with or be acquired by another company or that we might dispose of some or all of our assets. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to the privacy policy in effect.

We may share non-personal information (such as the number of daily visitors to a particular web page or the size of an order placed on a certain date) with third parties. This information does not directly identify you or any user.

We do not use 3rd party services for tracking or analytics.

We use Vimeo for including instructional videos on the site, you can see their privacy policy. Cookies from Vimeo will only load if you decide to play the videos.

For the "account scan" feature, your account email is reviewed against leaks aggregated by security researchers at Have I Been Pwned (HIBP). You can read the HIBP privacy policy here..


4. data security

tl;dr – Your account data is encrypted.

We take reasonable measures, including administrative, technical, and physical safeguards, to protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.


5. opt-out, age, and updates

tl;dr – You can opt out at any time.

opt out/corrections

Upon your request, we will (a) correct or update your personal information; (b) stop sending emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests by emailing us at info@hq.network.

Please do not email your credit card number or other sensitive information.

age restrictions

We respect children's privacy. We do not knowingly or intentionally collect personal information from children under age 13. By using this site, you have represented and warranted that you are either 18 years of age or using the site with the supervision of a parent or guardian.

If you are under the age of 13, please do not submit any personal information to us, and rely on a parent or guardian to assist you.

updates to this policy

If we change or update this privacy policy, we will post changes and updates on the site so that you will always be aware of what information we collect, use and disclose. We encourage you to review this policy from time to time so you will know if the privacy policy has been changed or updated. If you have any questions about the policy, please contact us at info@hq.network.


Changelog

August 29, 2019

  • Added info about HIBP
  • Clarified that Vimeo videos only load cookies after click

August 18, 2019

  • Remove duplicate sentence (typo)
  • Added Vimeo as external entity

May 16, 2019

  • start tracking changes

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