last updated: January 19, 2019
We collect information from you in several different ways on this site.
information we automatically collect
We automatically collect information when you access or use the site or transact business with us, including:
log information: Our servers automatically receive some information when you load the site such as your ip address (a key piece of the internet that lets servers serve website content). we store some aggregate analytics data so that we can monitor the health and traffic of our website and to prevent fraud. We do not store your ip addresses in relation to network traffic logs.
information collected at registration and ordering
In order to use certain payment methods and features of the site, you may be asked to provide to us personal information, including but not limited to your name, billing address and/or zip code, phone number, email address, and/or payment information. In addition, we may also ask you for your country of residence and/or your organization's country of operation, so we can comply with applicable laws and regulations. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and the sites, and for follow up to marketing information requested by you. If we encounter a problem when processing your order, your personal information may be used to contact you.
information we collect or share from other sources
credit card payment cookie: We use stripe for credit card payment processing.Stripe is a PCS-compliant, third-party payment processor. Through stripe, we have access to the last 4 digits of CC and ZIP code. We do not have access to your full credit card number.
We do not share your email or name with Stripe.
Email us if you would prefer to pay using another method, like cryptocurrency.
transaction information: When you purchase something, we collect information about the transaction, such as what you purchased, purchase price, and the date and time of the transaction.
information use and disclosure
We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve this site's content and layout, to improve outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to this site.
While using the service, we keep a record of:
- invite ID (if used)
- date account was created
- account ID
- payment history and current status
- payment information (if using credit card, from Stripe)
We do not log network traffic, requests, or dns queries.
communications with you
If we have it, we will use your email address to communicate with you about this site and your orders. Because we need to be able to communicate with you about orders that you choose to place via credit card, you cannot opt out of receiving emails related to your orders. We may send you a service-related announcement on occasion (for example, if we must temporarily suspend our service for maintenance.)
You may submit your email address for reasons such as to register for a contest or sweepstakes or to sign up for email newsletters and special offers. If you submit your email address, we use it to deliver the information to you. We always permit you to unsubscribe or opt out of future marketing emails.
Except as otherwise set forth below, we do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone.
We will disclose information to Stripe as it pertains to the specific function of processing credit cards. We only disclose information that is necessary to perform their service. We do not use 3rd parties for tracking or analytics.
We may disclose personal information or financial information in response to requests from law enforcement officials conducting investigations; subpoenas; a court order; or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our terms and conditions or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use this site for illegal reasons or to commit fraud. We do not store logs of network traffic on the VPN. If you would like to remove your personal information from our records, send an email to firstname.lastname@example.org.
We may share non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties. This information does not directly personally identify you or any user.
We take reasonable measures, including administrative, technical, and physical safeguards, to protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.
Upon your request, we will (a) correct or update your personal information; (b) stop sending emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests by emailing us at email@example.com.
Please do not email your credit card number or other sensitive information, including your account passphrase.
offline collection use and disclosure
We also may collect information offline. We will treat any information collected offline in a manner that is consistent with this policy. One example involves someone calling us to place an order or to ask questions. When someone calls, we will ask only for the personal information we need in order to place the order or to answer the question. When we need to store information (such as order information), we will enter it into our database.
We respect children's privacy. We do not knowingly or intentionally collect personal information from children under age 13. By using this site, you have represented and warranted that you are either 18 years of age or using the site with the supervision of a parent or guardian.
If you are under the age of 13, please do not submit any personal information to us, and rely on a parent or guardian to assist you.
updates to this policy