responsible disclosure policy
We take the security of our systems seriously, and we value the security community. The responsible disclosure of security vulnerabilities on HQ Network and HQ VPN helps us ensure the security and privacy of our users.
last updated May 16, 2019
We require that all researchers:
- Make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction of data during security testing;
- Perform research only within the scope set out below;
- Use the identified communication channels to report vulnerability information to us; and
- Keep information about any vulnerabilities you’ve discovered confidential between yourself and hq.network until we’ve had adequate time to resolve the issue.
If you follow these guidelines when reporting an issue to us, we commit to:
- Not pursue or support any legal action related to your research;
- Work with you to understand and resolve the issue quickly;
- Recognize your contribution on our Security Researcher Hall of Fame, if you are the first to report the issue and we make a code or configuration change based on the issue.
The following domains are considered in scope for this program:
Any design or implementation issue that is reproducible and substantially affects the security of our users is likely to be in scope for the program. Consider what an attack scenario would look like, and how an attacker might benefit. The Google Bug Hunter University guide may be useful in considering whether an issue has security impact.
out of scope
Any services hosted by 3rd party providers and services are excluded from scope.
In the interest of the safety of our users, staff, the Internet at large and you as a security researcher, the following test types are excluded from scope:
- Findings from physical testing such as office access (e.g. open doors, tailgating)
- Findings derived primarily from social engineering (e.g. phishing, vishing)
- Findings from applications or systems not listed in the ‘Scope’ section
- UI, UX, and spelling/grammatical errors are out of scope of this program (but feel free to let us know about them at firstname.lastname@example.org)
- Network level Denial of Service (DoS/DDoS) vulnerabilities
Things we do not want to receive:
- Personally identifiable information (PII)
- Credit card holder data
reporting a security vulnerability
If you believe you’ve found a security vulnerability in one of our products or platforms please send it to us by emailing email@example.com. Please include the following details with your report:
- Description of the location and potential impact of the vulnerability;
- A detailed description of the steps required to reproduce the vulnerability (POC scripts, screenshots, and compressed screen captures are all helpful to us); and
- Your name/handle and a link for recognition in our Hall of Fame.